National Westminster Bank Plc

Financial Ombudsman decision DRN0765662 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Jul 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

due to getting into arrears, agreed a payment plan in 2017.Treatment in financial difficulty

complain that National Westminster Bank Plc (“NatWest”) hasn’t treated them fairly when recording missed mortgage payments in their credit records.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0765662.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.