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Weatherseal Home Improvements Limited
Financial Ombudsman decision DRN0760365 Upheld
Upheldoutcome, as published by the Ombudsman
£10,500redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Support for vulnerable customers
In the Ombudsman’s words
Mr B is an elderly and vulnerable person who suffers from vascular dementiaProduct mis-sold
Mr B is an elderly and vulnerable person who suffers from vascular dementiaSupport for vulnerable customers
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0760365.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.