Nationwide Building Society

Financial Ombudsman decision DRN0749553 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Wed Oct 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Data and privacy

In the Ombudsman’s words

He also complains about the way his complaint was dealt with.Complaint handling

Mr N complains that an agent working for Nationwide Building Society gave confidential information to family members.Data and privacy

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0749553.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.