National Westminster Bank Plc

Financial Ombudsman decision DRN0733640 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Tue Nov 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Service failure

In the Ombudsman’s words

Mr R complains that when he asked National Westminster Bank Plc whether he had personal protection insurance (‘PPI’) he was given incorrect information.Product mis-sold

I find that the letter sent by NatWest in response to Mr R’s enquiry did not properly deal with the complaint.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0733640.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.