NRAM Limited

Financial Ombudsman decision DRN0727243 Not upheld

Not upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Tue Dec 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Service failure

In the Ombudsman’s words

Mrs M complains about the way NRAM plc (“NRAM”) has handled her credit record around her mortgage debt.Credit file reporting

She also complains that NRAM was unhelpful when she was trying to contact NRAM to discuss her account.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0727243.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.