Firstplus Financial Group Plc

Financial Ombudsman decision DRN0708095 Not upheld

Not upheldoutcome, as published by the Ombudsman

£1,883redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Credit file reporting

In the Ombudsman’s words

Firstplus incorrectly credited payments from another source to Mr H and Ms K’s loan account from December 2007 to June 2011, and said that they had made no payments themselves during that period.Interest and rates

correct the adverse credit information submitted about them.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0708095.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.