TSB Bank plc

Financial Ombudsman decision DRN0705057 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Jul 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Identity checks and access

In the Ombudsman’s words

Mr L complains that TSB Bank plc suspended his access to internet banking and he had to fly from Poland to the UK to verify his identity.Identity checks and access

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0705057.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.