NRAM Limited

Financial Ombudsman decision DRN0703284 Not upheld

Not upheldoutcome, as published by the Ombudsman

£590redress stated in the decision

Thu Jan 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

Mr T complains that NRAM plc has treated him unfairly over his mortgage arrears.Treatment in financial difficulty

Nor do I consider that NRAM’s final response letter of January 2014 adequately dealt with his detailed concerns in his letter of December 2013Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0703284.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.