Nationwide Building Society

Financial Ombudsman decision DRN0690013 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Mon Jan 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Payment delayed or failed

In the Ombudsman’s words

The adjudicator thought that Nationwide should increase the interest to bring it in line with our published approach to being kept out of moneyInterest and rates

Miss C complains that Nationwide Building Society treated her unfairly in connection with a cash machine withdrawal in 2007.Payment delayed or failed

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0690013.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.