Lloyds Bank PLC

Financial Ombudsman decision DRN0681739 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Wed Dec 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

Mr M was told that adverse information would be removed from his credit file but says a default was then applied.Credit file reporting

Mr M, represented by his solicitor, complains that Lloyds Bank PLC provided him with poor service and that the compensation offered for this was not enough.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0681739.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.