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Volkswagen Financial Services (UK) Limited

Financial Ombudsman decision DRN0676516 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Support for vulnerable customers

In the Ombudsman’s words

Miss A complains that Volkswagen Financial Services (UK) Limited treated her inappropriately when she experienced financial difficulties and fell behind with her repayments to it.Treatment in financial difficulty

when it became aware of her suicidal thoughts, it treated her as a vulnerable consumer.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0676516.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.