Vanquis Bank Limited

Financial Ombudsman decision DRN0672252 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Thu Jul 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Service failure

In the Ombudsman’s words

Miss C complains that Vanquis Bank Limited added a default to her credit fileCredit file reporting

I think a fair and reasonable outcome to this situation is to award Miss C £100. This is for the poor service that led her to believe a default wouldn’t be appliedService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0672252.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.