Post Office Limited
Financial Ombudsman decision DRN0669377 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
Mon Sep 12deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Service failure
In the Ombudsman’s words
mistake when it told them they had registered to receive gross interestInterest and rates
Post Office apologised for giving Mrs D and Mrs R the wrong informationService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0669377.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.