HSBC Bank plc

Financial Ombudsman decision DRN0657637 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Mar 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling

In the Ombudsman’s words

Mr N complains that a staff member at HSBC Bank Plc deliberately tried to influence him to change his decision in a customer satisfaction survey in December 2012, so that the branch bonus was not affected.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0657637.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.