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Uncle Buck Payday Loans LLP

Financial Ombudsman decision DRN0632385 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Treatment in financial difficulty

In the Ombudsman’s words

I think it would’ve then been appropriate for Uncle Buck to have asked for more information from him about his income and expenses and carried out more thorough affordability checks.Irresponsible lending

I don’t think Uncle Buck treated Mr W positively or sympathetically when he told it in December 2013 that he couldn’t afford to make payment until the end of the month.Treatment in financial difficulty

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0632385.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.