Bank of Ireland (UK) Plc

Financial Ombudsman decision DRN0626702 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Wed Oct 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Support for vulnerable customers

In the Ombudsman’s words

Mrs S has complained about how Bank of Ireland (UK) Plc treated her when she built up arrears on her mortgage.Treatment in financial difficulty

I did though think that, whilst Bank of Ireland initially considered Mrs S as a vulnerable customer, it hadn’t continued to do so.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0626702.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.