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BMW Financial Services(GB) Limited
Financial Ombudsman decision DRN0624836 Not upheld
Not upheldoutcome, as published by the Ombudsman
£500redress stated in the decision
Fri Jan 11deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Complaint handling
In the Ombudsman’s words
Mr S complains that BMW Financial Services(GB) Limited (BMWFS) gave him incorrect information about when he could voluntarily terminate (VT) his agreement at no cost.Product mis-sold
Mr S also complains about the service he has received while his complaint has been ongoing.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0624836.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.