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Greenwood Personal Credit Limited

Financial Ombudsman decision DRN0604066 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Service failure

In the Ombudsman’s words

remove any adverse data from Miss A’s credit file from 1 August 2012Credit file reporting

did not update her address details and as a result did not visit the right address to collect her repaymentsService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0604066.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.