HSBC Bank plc

Financial Ombudsman decision DRN0582083 Not upheld

Not upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Thu Mar 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Complaint handling

In the Ombudsman’s words

Mr S complains that HSBC Bank Plc mishandled his application for business funding, causing the application to fail.Irresponsible lending

HSBC accepts that it could have handled Mr S’s application a lot better than it did, and has offered £500 as compensation for that.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0582083.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.