Santander UK Plc
Financial Ombudsman decision DRN0579562 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Sat Sep 02deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Service failure
In the Ombudsman’s words
Ms S has complained Santander UK plc, trading as Cahoot, about the adverse information recorded on her credit report.Credit file reporting
Nevertheless it agreed with our investigator that the service it offered was poor and it had failed to return a call to Ms S.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0579562.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.