HSBC Bank plc

Financial Ombudsman decision DRN0563689 Not upheld

Not upheldoutcome, as published by the Ombudsman

£400redress stated in the decision

Thu Jan 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Interest and rates

In the Ombudsman’s words

He did not make all the repayments and was in arrears.Treatment in financial difficulty

Mr M complains about the financial impact caused to him by HSBC Bank Plc applying an incorrect interest rate to his loan.Interest and rates

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0563689.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.