Lloyds Bank PLC

Financial Ombudsman decision DRN0560160 Not upheld

Not upheldoutcome, as published by the Ombudsman

£375redress stated in the decision

Mon Jun 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Data and privacy

In the Ombudsman’s words

Miss D was unhappy at the way in which a member of staff spoke to her about her complaint.Complaint handling

Lloyds Bank also admits that it shouldn’t have shown Miss D’s father a list of her recent transactions.Data and privacy

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0560160.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.