WDFC UK Limited

Financial Ombudsman decision DRN0560143 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Thu Oct 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Complaint handling

In the Ombudsman’s words

I think Wonga was irresponsible in the way it lent to Miss B.Irresponsible lending

I have also considered how Wonga dealt with Miss B’s complaint. Miss B raised her complaint with Wonga in October 2014. Other than to acknowledge her complaint had been received or to advise it needed more time to consider her case, Wonga did not respond to Miss B causing her to come to this service.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0560143.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.