Santander UK Plc
Financial Ombudsman decision DRN0552667 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Jan 24deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
complaint is about how Santander treated Mrs O with regard to her balances and direct debits that presented on the 25th October 2018. Mrs O feels that Santander should have done more to show direct debits that were to be presented on its online systems.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0552667.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.