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Instant Cash Loans Limited
Financial Ombudsman decision DRN0541061 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Mon Jun 20deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
The business has not engaged in this complaint. Had it provided its information in a timely way this case could have been resolved sooner. Given the upset this issue is causing Ms W, undue delay has added to her upset.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0541061.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.