Santander UK Plc
Financial Ombudsman decision DRN0517627 Not upheld
Not upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Fri Nov 20deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Payment delayed or failed
In the Ombudsman’s words
led to their names being entered onto a list of credit defaultersCredit file reporting
Santander cancelled the payment without their consentPayment delayed or failed
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0517627.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.