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Volkswagen Financial Services (UK) Limited

Financial Ombudsman decision DRN0508821 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

I can’t conclude Audi Financial Services acted unfairly by terminating the agreement.Treatment in financial difficulty

I acknowledge that this has had a negative impact on Mr M’s credit file, but the business is obliged to provide an accurate reflection of the account status to credit reference agencies.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0508821.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.