Casheuronet UK LLC
Financial Ombudsman decision DRN0503384 Upheld
Upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Wed Mar 20deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Complaint handling
In the Ombudsman’s words
provided him with poor service when he fell into financial difficulties and offered him a further loanTreatment in financial difficulty
it had not properly dealt with his complaint that the loan had not been settled in fullComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0503384.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.