HSBC Bank plc

Financial Ombudsman decision DRN0503368 Not upheld

Not upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

Mrs L complains that HSBC Bank Plc gave her conflicting information about partial withdrawals from her ISA which caused great distress and inconvenience.Complaint handling

It is not in dispute that it provided inaccurate information but it has accepted thisService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0503368.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.