Paragon Bank Plc
Financial Ombudsman decision DRN0463075 Not upheld
Not upheldoutcome, as published by the Ombudsman
£70redress stated in the decision
Sat Jan 05deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Complaint handling, Data and privacy
In the Ombudsman’s words
Mrs K was unhappy and asked for the complaint to be reviewed. She thought the discrepancies and changes in explanations given by the bank as reasons for the missing posted items hadn’t been properly investigated and addressed.Complaint handling
stop Paragon behaving negligently and without due regard for customer's personal dataData and privacy
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0463075.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.