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Volkswagen Financial Services (UK) Limited
Financial Ombudsman decision DRN0456666 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
With respect to VWFS’ handling of the complaint, Mr C has told us that he is unhappy that VWFS did not resolve his concerns earlier and did not allow him to reject the car, despite several requests.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0456666.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.