Black Horse Limited
Financial Ombudsman decision DRN0427302 Not upheld
Not upheldoutcome, as published by the Ombudsman
£300redress stated in the decision
Thu Mar 19deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Support for vulnerable customers
In the Ombudsman’s words
Miss L complains that Black Horse Limited mis-sold her a loanProduct mis-sold
Miss L explains that she felt pressured into taking the loan because her health affected her judgementSupport for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0427302.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.