Lloyds Bank PLC

Financial Ombudsman decision DRN0410673 Not upheld

Not upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Thu Jan 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling

In the Ombudsman’s words

It had also sent him a further confirmation letter and replacement card to his home address in January 2019. Mr C said he hadn’t received the letters or the replacement card so Lloyds told him it would cancel the card and send him another one. Lloyds said it didn’t uphold Mr C’s complaint but could see he’d received poor customer service.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0410673.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.