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RBS Collective Investment Funds Limited
Financial Ombudsman decision DRN0404797 Not upheld
Not upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Mon Dec 18deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
RBS has accepted that it can’t give an explanation for this and that Mr L has received poor service from the bank.Complaint handling
Rules cited
FCA CONC (Consumer Credit sourcebook)
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0404797.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.