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Tesco Personal Finance Limited

Financial Ombudsman decision DRN0392683 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

Tesco clearly did make a catalogue of errors which impacted Mr P’s credit file negatively.Credit file reporting

Our investigator agreed with Mr P and found that Tesco had provided a very poor customer serviceComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0392683.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.