Santander UK Plc
Financial Ombudsman decision DRN0389763 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£75redress stated in the decision
Mon Sep 03deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
He originally asked about cancelling the payment. At no time did Santander say it would do that. It said it would try and recall it, that there were no timescales, and it would try its best.Payment delayed or failed
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0389763.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.