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D J Cox Ltd
Financial Ombudsman decision DRN0389746 Upheld
Upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Mon Sep 19deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mr R complains that D J Cox Ltd (the business) added a £2,000 personal loan to his financing when he entered into a hire purchase agreement (HPA) to acquire a car. He says this £2,000 loan was unauthorised and he wants it returned with interest.Product mis-sold
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0389746.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.