MBNA Limited

Financial Ombudsman decision DRN0383169 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri May 31deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Support for vulnerable customers

In the Ombudsman’s words

Mr F also complains MBNA unfairly recorded a default on his credit file.Credit file reporting

Mr F has complained about how MBNA has handled his financial difficulties, particularly given his mental health issues.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0383169.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.