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The Co-operative Bank Plc
Financial Ombudsman decision DRN0375165 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Feb 03deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Complaint handling
In the Ombudsman’s words
an error by The Co-operative Bank plc means that £5,800 was credited to his account instead of £8,800Payment delayed or failed
The bank has paid Mr M £50 for the way it handled his complaintComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0375165.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.