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N26 Bank GmbH
Financial Ombudsman decision DRN0368849 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Fri Aug 28deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mr B complains that N26 Bank GmbH won’t refund him after he tried to make a withdrawal at a cash machine and the amount that debited his account wasn’t dispensed in full.Payment delayed or failed
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0368849.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.