Nationwide Building Society

Financial Ombudsman decision DRN0366144 Upheld

Upheldoutcome, as published by the Ombudsman

£150,000redress stated in the decision

Fri Apr 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Product mis-sold

In the Ombudsman’s words

the lending margin increases had been unfairInterest and rates

The partnership subsequently complained to Clydesdale that the fixed rate TBL had been mis-sold to themProduct mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0366144.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.