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Charter Court Financial Services Limited

Financial Ombudsman decision DRN0363390 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Service failure

In the Ombudsman’s words

back date the interest on the fixed rate bond account to August 2016.Interest and rates

Charter’s IT issues did indeed prevent the third payment of £18,000 being made.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0363390.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.