Virgin Money plc
Financial Ombudsman decision DRN0363331 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Apr 13deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Complaint handling
In the Ombudsman’s words
he felt this action could have negatively affected his credit ratingCredit file reporting
Virgin upheld his complaint and acknowledged they had provided a poor level of customer service to Mr R and offered him £50 by way of an apologyComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0363331.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.