Nationwide Building Society

Financial Ombudsman decision DRN0361753 Not upheld

Not upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Service failure

In the Ombudsman’s words

He says Nationwide should be responsible for all the intermediary banks involved. He says he has incurred financial losses, together with a shortfall when the payment was recalled.Payment delayed or failed

Nationwide agrees there was a delay between it receiving the correct account details and the amendment being made.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0361753.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.