Santander UK Plc
Financial Ombudsman decision DRN0357522 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Sep 12deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Service failure
In the Ombudsman’s words
Santander had delayed crediting the large paymentPayment delayed or failed
Santander accepted that it had not dealt with the queries about the payment as well as it might have doneService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0357522.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.