National Westminster Bank Plc

Financial Ombudsman decision DRN0348304 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Sun Feb 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Service failure

In the Ombudsman’s words

I don’t consider that NatWest was responsible for the delay in processing Mr H’s international transferPayment delayed or failed

Mr H complains about the poor service he received from National Westminster Bank Plc when making an international transferService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0348304.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.