HSBC Bank plc

Financial Ombudsman decision DRN0347570 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Mon Jan 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Service failure

In the Ombudsman’s words

There was a problem with Miss O’s direct debit which meant that her HSBC credit card fell into arrears.Treatment in financial difficulty

I agree with our investigator that HSBC wasn’t very helpful when she was trying to find out what had happened.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0347570.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.