Firms › Yorkshire Bank Home Loans Limited ›
Yorkshire Bank Home Loans Limited
Financial Ombudsman decision DRN0347093 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Mon Jan 16deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Irresponsible lending, Complaint handling
In the Ombudsman’s words
Mrs G complains that Clydesdale Bank Plc (trading as Yorkshire Bank) will not refund money she lost when she was the victim of a scamAPP scam refund refused
it was irresponsible in allowing her such a high credit limitIrresponsible lending
it had acknowledged that it didn’t handled her complaint well and offered to pay her £150 in compensationComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0347093.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.