PRA Group (UK) Limited

Financial Ombudsman decision DRN0343942 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Tue May 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

If PRA has recorded any adverse information on Mr B’s credit file it should remove those entriesCredit file reporting

PRA had failed to deal with Mr B’s complaints that the debt was nothing to do with himComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0343942.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.