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Cookstown Credit Union Limited

Financial Ombudsman decision DRN0340028 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Data and privacy

In the Ombudsman’s words

Mr C complains about the service he received from the Cookstown Credit Union Limited (CCU) when he attended a branch office to make a payment towards his account. He said the branch manager shouted at him and discussed his financial circumstances publicly which made him feel humiliated.Complaint handling

He said he asked her not to discuss such matters in a public area and asked to speak about it in private. When he asked about raising a complaint he said he was laughed at and wasn’t given details of the complaints process. He said the experience left him feeling humiliated and believing his privacy and confidentiality had been breached.Data and privacy

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0340028.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.